One platform.
Every business system.
CRM, ERP, e-commerce and contact-center — built, integrated and operated by Surma. From a Kathmandu café's token queue to a multi-branch distributor's books, one team owns it all.
One inbox for every lead, project & ticket you manage.
Surma's CRM unifies sales, delivery and support in one view. Realtime SMS & email alerts the moment a prospect opens your proposal or a ticket misses SLA — so nothing slips between people, tabs or tools.
From the first form fill to the renewal — fully tracked.
Custom-built or platform-integrated (Salesforce, HubSpot, Zoho). We map your actual sales motion and make the software fit it — not the other way around.
- Leads → projects → tickets live in the same record. No more "where's that email?"
- Realtime notifications on email open, SMS reply, WhatsApp message, missed SLA.
- Pipeline forecast with weighted probabilities and Devanagari numeral exports for the boss.
- One-click handoffs from sales to delivery to support — same context, no re-explaining.
Run your whole back office — from one POS to multiple branches.
Our ERP solution is the spine your business actually leans on: counters in cafés, token queues in cafeterias, books in distribution houses, sales rolled up across every branch.
Core accounting, multi-branch, multi-currency. Boring done well.
Same ledger, every outlet. Same token system, every counter. Same sales report, every device.
- Restaurant POS with KOT printing, eSewa / Khalti / card payments out of the box.
- Cafeteria token system for hospitals, universities, factories — counter display included.
- Distributor accounting with route plans, party ledgers, VAT/GST returns.
- Multi-branch unified sales — every transaction, every outlet, in one dashboard.
Storefront, checkout, ledger and dispatch — one platform.
From a single artisan brand to a 1,200-orders-a-day grocery, Surma e-commerce ships payment integrations, courier handoff and back-office books in one connected stack.
Built for Nepali commerce — and ready for export.
Headless React storefront, plug-in Nepali payment rails (eSewa, Khalti, FonePay), and a back-office that already speaks to Pathao, Sastodeal courier and your ERP ledger.
- One-click eSewa / Khalti / FonePay checkout with COD fallback.
- Inventory synced to ERP in real time — every sale decrements the right warehouse.
- Courier handoff with Pathao, In-driver and local networks — auto-label printing.
- GMV, AOV, returns dashboards your CFO will actually open.
Autonomous AI agents — running your contact center across every channel.
Surma is REZO.ai's deployment partner for South Asia. Voice, WhatsApp, web chat, email and SMS — one AI brain, infinite concurrency, human handoff only when it truly matters.
From 10 calls a day to 10,000 — same team, same SLA.
REZO.ai resolves the routine 80% of conversations autonomously. Surma engineers integrate it with your CRM, ERP and helpdesk so the AI knows the customer, the order, and the ledger before it answers.
- True omnichannel — voice, WhatsApp, web chat, email, SMS. One conversation, every channel.
- 14+ languages including Nepali, Hindi, Tamil — accent-tuned for South Asian voice.
- Real-time agent assist — when humans take over, the AI summarises and suggests.
- Scale on demand — Diwali rush at 10× volume, same response time, no panic-hiring.
The rest of the stack we build.
Business Consultancy
Digital transformation roadmaps. Process redesign. Diligence. Investor-ready data rooms.
Web Development
Marketing sites, portals, admin dashboards. React / Next.js, headless CMS.
Application Development
iOS, Android, cross-platform. Flutter, React Native, native — shipped to stores by us.
SaaS Development
Multi-tenant products end-to-end. Auth, billing, RBAC, analytics, ops playbook.
Your code. Our cloud.
Zero ops headache.
Surma PaaS — a South Asia–first Platform-as-a-Service. Managed runtimes, eSewa & Khalti–native billing, Kathmandu-hosted compliance, one-click deploys.
Built in Kathmandu. Deployed across South Asia.
Replace four legacy systems in 14 weeks.
Tell us the boring problem. We'll send a senior engineer with a 30-minute plan and a phone number you can actually call back.